SWAT Teams
Replier Training
Congratulations! You’ve successfully applied to be a Volunteer Replier in the SWAT Teams program. You are now invited to continue by completing this online training (~3hrs) within 10 days, as all applications expire after that point. Make sure to bookmark this page!
For any question about any part of this training, connect with our Staff at [email protected].
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🟢 Start Here
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1️⃣👂How To Listen
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Linguistic-Style Synchrony
Level 1: Show the people you’ll support that you heard what they SAID.
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Emotional-Content Synchrony
Level 2: Show the people you’ll support that you heard how they FEEL.
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Latent Semantic Synchrony
Level 3: Reflect unexpressed thoughts and feelings and deepen their understanding of themselves.
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Practical Tools
Learn new ways to name and describe feelings to deepen your listening skills.
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2️⃣🌟 Unconditional Positive Regard
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Definition and Five Pillars
What Unconditional Positive Regard is, and HeartSupport’s Five Pillars Policy
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Everything Makes Sense
Using logic to develop Unconditional Positive Regard
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Fundamental Beliefs
Which fundamental beliefs underpin Unconditional Positive Regard
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When People Bother Us
How to identify when we lose Unconditional Positive Regard and what to do when that happens
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3️⃣📖 Peer Modeling
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Overview and Importance
What Peer Modeling is, and why it’s important
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Understanding Your Own Story
Deepening your understanding of your own story so you can use it to relate to others
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Universal Relating
How to relate to anyone about anything
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Others-Centered Relating
When to relate, when not to relate, and the difference between sharing your story “for” someone and sharing your story “at” someone
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Relating Vs Advice
Understanding why we don’t give advice and how to use Peer Modeling instead
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4️⃣Reframing
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➕ Optional: Specific Topics
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🏁 End Here (required)