2025 Impact and Annual Report

We’re on a mission to get every fan in our music scene connected in healing relationships. Here’s the impact we were able to make together in 2025.

An overview:

Highlights

We had ambitious goals to get back on the grounds in our scene to impact fans face-to-face and initiate partnerships with prominent bands to reach their fans. This year was foundational on both accounts:

We innovated an inflatable Support Wall. Ready to Heal The Scene in 7 seconds.

We deployed at 12 festivals, helping thousands of fans across the country.

We initiated our first tour with Citizen Soldier and deployed at 18 shows.

We partnered with over 15 bands on social media to reach their fans.

We tripled the number of people helped through our weekly Support Calls.

An overview:

Total Impact

A breakdown of the impact statistics and mental health value from each of our programs.

Outreach

  • Deployed at 12 festivals and 25 club shows, helping 440+ fans open up about their mental health and receive 2,000+ replies through our Support Wall.

  • Completed our Therapist React series and helped 2,000 more fans requesting mental health support.

  • $539,000 of outreach

Peer Support

  • Completed our Online Replier program, submitting over 11,000 replies written to fans needing support

  • 65+ concurrent peer-to-peer matches had a total of 800+ weekly one-on-one support sessions

  • 200+ volunteers went through our 3-hour evidence-based training program

  • Over 1,900 hours of continuing education for volunteers

  • $190,000 of peer support

$729,000+ of Total Mental Health Impact

How we helped Heal the Scene:

Event Impact

By getting back on the grounds in the music scene, we helped fans across the country. Below are a few highlights from events this year.

Boardwalk Rock

Boardwalk Rock was our first festival partnership with the international festival powerhouse, C3 Presents. Boasting a roster of over 30 festivals, they are one of the largest and most successful festival production companies in the industry. Working with them at Ocean City, MD was the first event in our partnership that opened the door into more events with them - potentially 5 festivals in 2026, and more in the years to come. The weekend of Boardwalk Rock was also our first time in our history activating at two festivals simultaneously, as another team was at Welcome to Rockville in Daytona Beach, where we inaugurated our 10x10 inflatable Support Wall. Between the two events, we talked to thousands of fans and had life-changing conversations with some, like Taylor.

Louder Than Life

Louder Than Life Festival was another first for HeartSupport. We had our completely volunteer-led team manage our festival activation from start to finish. This is a significant milestone because our mission to Heal The Scene is designed to be fans helping fans. To have a historically staff-led operation shouldered entirely by passionate fans who wanted to carry the mission was a major milestone for the organization, originally planned for to be completed by the end of 2026. This was also a significant activation, as it was our second activation with Danny Wimmer Presents, a critical partner in providing in-kind access to the largest metal music festivals in the industry. We had non-stop action from doors open until the headliners, often times with 40 people waiting to talk to our team. Some, like Kaylee, were significantly impacted by our Wall.

Citizen Soldier Tour

Citizen Soldier named their summer headliner “The HeartSupport Tour”. A 22-date cross-country tour, vocalist Jake shared from stage three times each night about HeartSupport’s mission. Most notably, he would share that as a professional therapist, the hardest moment he faces is when safety planning with someone who is suicidal and asking, “Who are 3 people you can contact when you’re struggling?” - often his clients can’t name one person. He said, “That’s why HeartSupport exists. They can help you become that person for someone else.” We had volunteers activate every night, manning our Support Wall and having meaningful conversations with attendees across the country. They also donated $1/ticket, raising over $8,500 for the mission.

MindBlown Fest

MindBlown Fest was another first, where an independent promoter decided to dedicate the full event to benefit HeartSupport, advertising our cause and raising funds for the mission. We had one of our lead volunteers, Andy French (in our photo by the Wall), man our Support Wall and help attendees in Glen Falls, NY. He shared that one attendee wrote on our wall about their dad getting diagnosed with cancer (handwritten tile in photo). Another fan wrote about losing their dad, and Andy connected the two directly at the fest. They stayed to talk for an hour, crying together, exchanging numbers, and returning to the show. This kind of fan-to-fan interaction is the heart of Heal The Scene.

Club Shows With Band Partners

As we had mentioned in our 2024 Impact Report, we entered 2025 with bands asking to work with us at their shows to reach their fans. Here are stories from those shows:

How we helped Heal The Scene:

Support Calls Impact

Peers saw a 17% increase in their ability to handle their own mental health. 5-10% gains are considered clinically significant.

Increasing our total participants from 40 to over 135 individuals in our Support Calls Program, we saw significant and deep healing in many of our matches.

Preliminary data indicates promising gains in participants’ mental-health self-efficacy (+17 %), exceeding common benchmarks for clinically meaningful improvement.

Support Calls Testimonials

  • "Chosing life has been the most signigicant. People don't realize how much even just a short talk once a week goes a long way in keeping someone's head above water."

    -Support Calls Peer

  • "I've gotten more from this peer support relationship than I have from 25 years of therapy."

    -Kyle

  • "I am proud of being able to open up to someone without feeling uncomfortable or feeling I couldn't share things about my emotions and hardships. That for me personally is already a huge step as it is something I have never felt comfortable with. "

    -Juanita

  • “I was able to fully open up about things that were bothering me and I was dealing with in silence for so long.”

    -Isaiah

  • "I feel very fortunate that this program exists. It's very difficult for me to establish any meaningful relationships and have another man I can actually talk to. "

    -Zack

  • "Seriously. I’m not sure what I would’ve done without him!! I literally haven’t had anyone else to go to during these challenging times that I’ve been going through lately."

    -Cohl

  • "My supporter always listens and gives me insight into what I'm going through a nonjudgental standpoint. I feel life he's there for me and that helps me feel less alone."

    -Michelle

Organizational milestone:

BBB Accreditation

After two years of operational improvements, HeartSupport reached a major milestone: earning accreditation from the Better Business Bureau by meeting all 20 of its rigorous standards. This recognition affirms HeartSupport’s excellence in governance, effectiveness, and accountability, strengthening donor confidence in the organization’s impact and integrity.

Looking forward to the future:

Local Teams in 2026

Continuing in our 5-year strategic plan, HeartSupport has taken bold steps on becoming the mental health partner for bands. In 2025, we received key feedback from the industry - festivals, donors, volunteers, and bands - that our in-person outreach was indispensable: no one else is doing it. In order to devote our full attention to satisfying the growing demand for our presence on the grounds, we have transitioned our focus from our online Support Wall to getting our physical Support Wall in the hands of volunteers across the country. This means we sunset our technology initiative where we would reply to fans online who opened up about their struggles in social media comments. In its place in 2026, we are equipping 20 local teams with their very own Support Wall to go to multiple shows in their city every month to help fans face-to-face. We have 10 teams ready to launch in January with our first wave. By 2029, we aim to have 100 local teams and be able to support any and every partnered cross-country tour with local teams and dedicated support for fans at every show.

Finances

Expenses

Our $643,210 expenses were helped fund our outreach at over 57 show dates across the country and the production of our first 10 local Support Wall Teams to launch in January of 2026. Our Peer Support programs spent $216,408, and our Outreach programs spent $312,054.

Income

With support for the year totaling at $674,833, we ended in the black. Our donors loved directly enabling our highly effective concert outreach program. We were able to pay off a credit card we had held since Covid and stabilized by year end at 3 months of operating cash-on-hand.

How are we different:

Program Differentiators

With so many mental health resources out there, we didn’t want to re-invent the wheel. What we do is unique in many ways:

Why it matters:

Impact Stories

When people connect with others who are trained to support their mental health, it has a profound impact.

Juanita had no one to talk to about the struggles she was facing before she found our yearlong Support Calls program.

“One woman came up and wrote on the Wall at the Citizen Soldier show about recently exiting an abusive situation. She mentioned that her kids were the reason she was able to step away but that she was having nightmares every night and that it was horrible. I remember watching her come back and tear up as she read all of the replies saying how much she needed this. I told her, "It doesn't end here - we actually have a program that will give you this exact support every week for an entire year." Her mind was blown, and she applied right there. There was a woman who came earlier who had just applied as a Supporter, and we got to connect them in the program for support for the next year.”

Board of Directors

Below is a list of our Board of Directors who oversee our organization’s finances, impact, and efforts on behalf of the metal music community.

Fund help every month

Donors drive our impact. For just $5/month, you can support individual fans in need, or for $100/month, you can fund a match in our Support Calls program so someone can receive weekly calls for a year. Your contribution helps fans develop a more optimistic mindset, cope with stressors and difficulties, and establish a pattern of seeking help when they struggle.